UNDERSTAND
What’s the real problem?
What are the real needs?
Tools:
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Needs assessment
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Problem analysis
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Problem tree
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Baseline studies
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Diagnostic studies
DESIGN
What are our tangible goals?
How can we add value to the communities where we conduct business?
What’s the best approach?
How will change happen?
Tools:
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Participatory planning
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Theory of change
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User centered design
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Value chain analysis
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Designing hybrid value chain
evaluate & learn
Have we reached our goals?
What’s the social return on investment?
What do stakeholders think?
What lessons did we learn?
How can we do better in the future?
Tools:
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Setting impact indicators
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Developing data collection tools
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Data analysis
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Guided reflection workshops
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Participatory evaluation tools
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Cost-benefit analysis (CBA)
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Value for money (VfM)
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Social return on investment (SROI)
IMPLEMENT
How can we be efficient?
How can we be effective?
Tools:
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Mapping processes
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Developing operations manuals